1. Agreement to These Terms
These Terms of Service (the "Terms") are a binding contract between [TO CONFIRM: legal entity name] ("RadiusDocs," "we," "us," or "our") and the organization that registers for or uses the RadiusDocs platform ("Customer," "you," or "your"). The RadiusDocs platform is also marketed under the name "CaseOS." Both names refer to the same service.
You accept these Terms when you create an account, click to accept, sign an order form that references these Terms, or use the service in any way. If you do not agree to these Terms, do not create an account and do not use the service.
1.1 Business and professional use only
RadiusDocs is a business-to-business service. It is licensed for use by organizations and by licensed professionals acting in a professional capacity, including personal injury law firms, pain management and chiropractic clinics, independent medical examination (IME) physicians, life care planners, and insurance carriers and adjusters. The service is not offered to consumers and is not intended for personal, family, or household purposes. You may not use RadiusDocs to process your own personal medical records or the records of family members outside a professional engagement.
1.2 Authority to bind your organization
If you accept these Terms on behalf of an organization, you represent and warrant that you are at least 18 years old, that you are authorized to bind that organization to these Terms, and that the organization agrees to be bound. In that case, "you" and "Customer" refer to the organization. If you do not have that authority, you may not accept these Terms or use the service.
1.3 Order of precedence
If there is a conflict between these Terms and another agreement between us, the following order controls, from highest to lowest:
- The Business Associate Agreement (BAA) between us, whether accepted at account creation or signed separately, which controls for all matters involving protected health information (PHI). See Section 9.
- A signed enterprise agreement, master services agreement, or order form.
- These Terms.
- Any other policy or document referenced in these Terms.
Our Privacy Policy and our SMS Terms are incorporated into these Terms by reference.
2. Description of the Service
RadiusDocs is a software platform that uses artificial intelligence to read medical records uploaded by the Customer and produce structured, citation-backed draft work product. Output types include medical chronologies, demand letters, IME reports, life care plans, medical necessity letters, and medical summaries.
The service is delivered through the web application at docs.radiusdocs.ai. Outputs include citations that point back to specific pages in the source records so that a reviewing professional can verify each statement against the underlying documents.
We may add, change, or discontinue features over time. If we make a change that materially reduces the core functionality of a paid plan, we will provide notice as described in Section 19. We do not guarantee that any specific feature, model, output format, or integration will remain available for the life of your subscription.
RadiusDocs is a drafting and analysis tool. It is not a medical device, not a system of record, not a case management or electronic health record system, and not a substitute for your own file retention. You are responsible for maintaining your own copies of source records and final work product.
3. Professional Responsibility and No Professional Advice
Read this section carefully. It defines the most important limit on what RadiusDocs does. RadiusDocs produces drafts. A licensed professional must review and verify every output before it is used, filed, signed, submitted, or relied on. Responsibility for the final work product stays with you.
3.1 Drafts and work product support only
Every output the service generates is a draft that supports your professional work. It is not finished work product. It is not a professional opinion. It is a starting point that a qualified human being must review, correct, supplement, and approve.
3.2 No legal advice, no medical advice, no clinical judgment
RadiusDocs does not provide legal advice, does not practice law, and is not a law firm or a substitute for a licensed attorney. RadiusDocs does not provide medical advice, does not practice medicine, and does not exercise clinical judgment. The service does not diagnose, treat, or make any determination about the care any patient should receive. It does not determine causation, disability, impairment, medical necessity, permanency, or the value of any claim. Where an output discusses those subjects, it is summarizing or organizing material found in the records you supplied, or generating draft language for you to evaluate. It is not rendering an opinion of its own.
3.3 No professional relationship is created
Using RadiusDocs does not create an attorney-client relationship between you and RadiusDocs, and it does not create any physician-patient relationship, provider-patient relationship, or other professional relationship between RadiusDocs and you, your clients, or your patients. RadiusDocs is your software vendor. Nothing in the service, in our documentation, or in our support communications should be treated as advice from a licensed professional.
3.4 Mandatory human review before use
You agree that a licensed professional who is qualified in the relevant field will review and verify each output before it is used for any purpose. Verification includes, at minimum, checking that:
- Every factual statement is supported by the underlying records.
- Every citation points to the page and document it claims to point to.
- Nothing material has been omitted, misattributed, misdated, or misread.
- Any clinical, legal, or valuation characterization reflects the reviewing professional's own independent judgment.
- The document meets the standards of the court, insurer, agency, or other recipient that will receive it.
3.5 AI output can be wrong
Artificial intelligence systems can produce errors. Outputs may contain inaccurate statements, incomplete summaries, missed records, incorrect dates or providers, misread handwriting, mistaken citations, and content that appears plausible but is not supported by the source documents. This is an inherent characteristic of the technology and not a defect in the service. You accept this risk and agree that the required review in Section 3.4 is the control that addresses it.
3.6 You remain solely responsible
You are solely responsible for the accuracy, completeness, and professional adequacy of anything you file, submit, sign, serve, produce, publish, or otherwise rely on, whether or not it was drafted with the help of RadiusDocs. You remain solely responsible for compliance with your own professional and ethical duties, including applicable rules of professional conduct, standards of care, licensure requirements, medical board rules, court rules and standing orders (including any rule that requires disclosure of AI assistance or certification of the accuracy of filings), and the requirements of any insurer, payer, or agency you deal with.
3.7 No guarantee of results
We do not guarantee any outcome. We make no promise about settlement value, claim approval, reimbursement, admissibility, acceptance by any court or insurer, the result of any examination or deposition, or the outcome of any matter in which our outputs are used.
4. Accounts, Eligibility, and Credentials
To use RadiusDocs you must register for an account at docs.radiusdocs.ai/signup and provide accurate, current, and complete information. You agree to keep that information up to date.
Accounts are for named individual users within your organization. You may not share a single login among multiple people, and you may not sell, transfer, or sublicense an account to anyone outside your organization. If your plan includes a set number of seats, you may not exceed that number without adding seats.
You are responsible for all activity that occurs under your account and under the accounts of your users, including any activity by someone using credentials that were lost, shared, or stolen. You agree to:
- Use strong, unique passwords and enable any multi-factor authentication we make available.
- Restrict account access to workforce members who have a legitimate need for it.
- Promptly deactivate accounts for users who leave your organization or change roles.
- Notify us at support@radiusdocs.ai immediately if you suspect any unauthorized access to your account or to records in your account.
We may suspend an account or a user immediately if we reasonably believe it has been compromised, is being used in violation of these Terms, or presents a risk to the security or integrity of the service or to the data of other customers.
5. Free Trial
We offer a free trial so you can evaluate the service. The trial is 14 days and includes processing of up to 1,000 pages, 4 document generations, and 40 chat messages with the record. No credit card is required to start it. The trial terms displayed at signup control if they differ from the description here.
Trial accounts are subject to these Terms in full, including the professional responsibility obligations in Section 3 and the customer obligations in Section 8. You may upload real medical records during the trial if you have the authority described in Section 8. The Business Associate Agreement described in Section 9 takes effect automatically when you create your account, so it covers the trial period as well. If your organization needs a negotiated or countersigned BAA in addition to that form, contact legal@radiusdocs.ai.
At the end of the trial period, or when any of the trial allowances above is exhausted, whichever comes first, one of the following happens:
- If you select a paid plan, your account converts to that plan and billing begins under Section 6.
- If you do not select a paid plan, your ability to upload records and generate new outputs stops. Your account moves to an inactive state.
Data in an inactive trial account is handled under Section 17.4 and under the BAA. Because we do not charge for the trial, we may modify, suspend, limit, or end trial availability at any time, and we may decline to offer a trial to any organization. Trials are intended for evaluation and may not be used repeatedly, through multiple accounts or otherwise, to avoid paying for the service.
6. Plans, Credits, Billing, Renewal, and Cancellation
6.1 Plans and credits
Paid access is sold as a subscription plan that includes a number of credits. One credit covers up to 1,000 pages. Credits are consumed when output is generated. Current plan tiers, credit allowances, and prices are shown on our pricing page or in your order form. Enterprise arrangements are set out in a separate written agreement.
Unless your order form says otherwise, unused credits roll over for up to 3 months from the end of the billing period in which they are issued, and they expire after that. Credits have no cash value, are not refundable, and cannot be transferred to another customer.
6.2 Billing and payment
You authorize us and our payment processor to charge the payment method on file for all fees due, including recurring subscription fees, additional credits you purchase, and applicable taxes. Fees are stated in US dollars and are exclusive of taxes. You are responsible for all sales, use, and similar taxes, other than taxes on our income.
If a payment fails, we may retry the charge, and we may suspend access until the balance is paid. Undisputed amounts that remain unpaid after 30 days may accrue interest at the lower of 1.5 percent per month or the maximum rate permitted by law, and we may recover reasonable costs of collection.
6.3 Automatic renewal
Subscriptions renew automatically at the end of each billing period, at the then-current rate for your plan, until you cancel. By subscribing, you authorize these recurring charges.
6.4 Price changes
We may change prices. For monthly plans, we will give at least 30 days' notice before a price change takes effect. For annual plans, a price change takes effect at your next renewal, with at least 30 days' notice. If you do not accept a price change, your remedy is to cancel before it takes effect.
6.5 Cancellation and refunds
You may cancel at any time from your account settings or by writing to support@radiusdocs.ai. Cancellation takes effect at the end of the current billing period. You keep access, and any remaining credits, including credits rolled over from earlier periods, stay usable, through the end of that period. Credits that are unused when access ends expire at that point.
Except where required by law, fees already paid are non-refundable, and we do not provide refunds or credits for partial billing periods, unused credits, or periods of non-use.
7. Customer Data and Outputs
7.1 What Customer Data means
"Customer Data" means everything you or your users upload to, submit through, or generate with the service, including medical records, bills, imaging reports, correspondence, case information, instructions and prompts, and the outputs the service produces from those inputs.
7.2 You own it
As between you and RadiusDocs, you retain all right, title, and interest in Customer Data, including the records you upload and the outputs generated from them. We claim no ownership in your records, your outputs, or your finished work product.
7.3 The limited license you grant us
You grant us a non-exclusive, worldwide, royalty-free license to host, store, transmit, process, display, and create derivative works of Customer Data solely to the extent necessary to provide, secure, maintain, and support the service for you, to prevent or address technical or security problems, and to comply with law. This license exists only to run the service. It ends when the relevant data is deleted, except for backup copies that expire on our normal backup cycle.
7.4 We do not train AI on your data
RadiusDocs does not use Customer Data to train, fine-tune, or improve artificial intelligence models, whether our own or those of any third party. Your records and outputs are processed to produce your work product and for no other purpose. We do not sell Customer Data and we do not share it for advertising.
We do generate operational metadata about usage of the service, such as page counts, job timing, error rates, and feature usage. That metadata contains no PHI and no substantive content from your records, and we use it only to operate, secure, troubleshoot, meter, and improve the reliability of the platform.
7.5 Feedback
If you send us suggestions, feature requests, or other feedback about the service, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction or obligation to you. Do not include PHI or confidential client information in feedback.
8. Your Obligations and Representations
You represent, warrant, and agree, on a continuing basis, that:
- You have the lawful right and authority to upload every record you submit to the service and to have it processed by us as your service provider, vendor, or business associate.
- You have obtained every authorization, consent, release, court order, subpoena response, or other legal basis required for you to obtain, hold, and disclose those records to us, including any patient or client authorization required by HIPAA or by state law.
- Your use of the service complies with all applicable laws and regulations, including HIPAA, HITECH, state medical privacy and records laws, substance use disorder confidentiality rules where they apply, state bar rules, and any protective order or confidentiality agreement covering the records.
- You will not upload records you are prohibited from disclosing, and you will not upload records that require a heightened consent you have not obtained.
- You will limit uploads to the minimum records reasonably necessary for the work product you are requesting.
- You will maintain your own independent copies of source records and will not rely on the service as your only repository.
- You will supervise your users, keep your user list current, and be responsible for their acts and omissions as if they were your own.
- You will comply with Section 3 and will have a qualified licensed professional review every output before it is used.
You are the party that decides what records to upload and what to do with the results. We do not review, screen, or validate the legal basis for any upload, and we have no way to know whether a given record is properly in your possession.
9. HIPAA and the Business Associate Agreement
For PHI, the BAA controls, not this document and not our website Privacy Policy. When we process medical records you upload, you (or your client) are the Covered Entity or a business associate of one, and RadiusDocs acts as your Business Associate.
RadiusDocs is HIPAA compliant and offers a Business Associate Agreement on every contract. Records are encrypted in transit and at rest, and we never train AI on customer data. Additional detail is on our Security page, which is provided for information and is not incorporated into these Terms.
A Business Associate Agreement in the form available at [TO CONFIRM: URL of the click-through BAA form] is entered into automatically when you create an account, including a free trial account, and it applies to all PHI you upload. No separate request or signature is required for it to take effect. Our handling of PHI is governed by that BAA, or by a separately negotiated BAA if we sign one with you.
To the extent any provision of these Terms conflicts with the BAA with respect to PHI, the BAA controls. Nothing in these Terms reduces the substantive obligations we undertake in the BAA or under HIPAA. The allocation of monetary liability for those obligations is governed by Section 15.
Our Privacy Policy describes how we handle website visitor information and business account information, such as the contact details of the people who administer your account. The Privacy Policy does not govern PHI contained in the records you upload. That information is governed by the BAA and by HIPAA.
You are responsible for your own HIPAA obligations as a Covered Entity or business associate, including your own notices, authorizations, minimum necessary determinations, workforce training, access controls, and breach notification duties. If your organization requires a negotiated or countersigned BAA on its own paper in place of the form described above, contact legal@radiusdocs.ai before you upload PHI.
10. Acceptable Use
You may not, and may not permit anyone else to:
- Use the service for any unlawful purpose, or to violate the privacy or rights of any patient, client, or third party.
- Upload records you lack authority to disclose, or use the service to circumvent a protective order, confidentiality agreement, or discovery obligation.
- Present an unreviewed output as finished professional work product, or represent that an output constitutes legal advice, medical advice, or a clinical opinion of RadiusDocs.
- Use the service to generate content that is knowingly false, fraudulent, or intended to mislead a court, insurer, payer, or government agency.
- Submit fraudulent claims, bills, or supporting documentation.
- Reverse engineer, decompile, disassemble, or attempt to derive the source code, model weights, prompts, or underlying architecture of the platform, except to the extent that restriction is unenforceable under applicable law.
- Copy, frame, mirror, resell, rent, lease, sublicense, or provide the service as a service bureau to any third party that is not a user under your account, unless we have agreed to that in writing.
- Use the service to build or assist in building a competing product, or benchmark it for publication without our written consent.
- Use automated means to scrape, crawl, or extract the service beyond any documented API we make available, or exceed rate limits, or otherwise interfere with normal operation.
- Probe, scan, or test the vulnerability of the platform, or attempt to gain unauthorized access to any account, system, or data.
- Introduce malware or any code intended to disrupt, damage, or gain unauthorized access to the service.
- Remove, obscure, or alter any proprietary notice, disclaimer, or attribution in the platform or in an output.
We may investigate suspected violations and may suspend or terminate access, remove content, or report conduct to law enforcement where we reasonably believe it is unlawful.
11. Intellectual Property in the Platform
RadiusDocs and its licensors own the platform and everything in it other than Customer Data, including the software, models and model configurations, prompts and prompt engineering, templates, document structures, workflows, user interface, documentation, and the RadiusDocs and CaseOS names, logos, and other marks. All rights not expressly granted are reserved.
Subject to these Terms and to payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the service during your subscription term for your internal business and professional purposes. That license does not transfer any ownership.
You may use, modify, and distribute the outputs you generate as part of your professional work product without restriction from us, subject to Section 3 and Section 10.
12. Third-Party Services
The service relies on third-party providers, including cloud hosting, infrastructure, AI model providers, payment processing, and communications vendors. Where those providers handle PHI on our behalf, we contract with them as subcontractors under our BAA obligations and require equivalent protections. Our AI processing arrangements prohibit those providers from using Customer Data to train their models.
The service may also link to or interoperate with services you choose to connect. Those services are governed by their own terms and privacy practices. We are not responsible for third-party services we do not control, and we do not endorse them by linking to them. If you connect a third-party service, you authorize the resulting exchange of data and are responsible for confirming that the arrangement complies with your own legal obligations.
13. Confidentiality
"Confidential Information" means non-public information one party discloses to the other that is identified as confidential or that a reasonable person would understand to be confidential given its nature and the circumstances. Your Confidential Information includes Customer Data. Our Confidential Information includes non-public information about the platform, security architecture, pricing not published on our website, and product roadmap.
Each party will protect the other's Confidential Information with at least reasonable care, will use it only to perform under these Terms, and will limit access to personnel and contractors who need it and who are bound by confidentiality obligations at least as protective as these.
Confidential Information does not include information that is or becomes public without breach, was already known to the recipient without a duty of confidence, is independently developed without use of the disclosing party's information, or is rightfully received from a third party without restriction.
A party may disclose Confidential Information when legally compelled, provided it gives prompt notice where lawful so the other party can seek protection, and discloses only what is required. This Section does not reduce any substantive obligation under the BAA, which governs PHI. Monetary liability for PHI claims is allocated by Section 15.
14. DISCLAIMERS OF WARRANTY
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS, AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
Without limiting the above, we do not warrant that:
- Outputs will be accurate, complete, current, reliable, or free of errors or omissions.
- Citations will always correspond correctly to the source records.
- Outputs will meet any professional, evidentiary, clinical, regulatory, or contractual standard, or be accepted by any court, insurer, payer, or agency.
- The service will be uninterrupted, timely, secure, or error-free, or that defects will be corrected.
- The service will detect every relevant record, date, provider, diagnosis, or fact in the material you upload.
No advice or information, whether oral or written, obtained from us or through the service creates any warranty not expressly stated in these Terms. Some jurisdictions do not allow certain warranty exclusions, so parts of this Section may not apply to you.
15. Limitation of Liability
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill, loss of data, or the cost of substitute services, even if advised of the possibility of those damages and even if a remedy fails of its essential purpose.
Except as stated in the following paragraph, our total aggregate liability arising out of or relating to these Terms or the service, whether in contract, tort (including negligence), strict liability, or any other theory, will not exceed the total fees you actually paid to us for the service in the 12 months immediately preceding the event giving rise to the claim. If no fees were paid in that period, for example during a free trial, our total aggregate liability will not exceed one hundred US dollars (USD 100).
Claims relating to PHI, to the BAA, or to a security incident caused by us are capped, not uncapped, and they are subject to the separate higher cap in this paragraph rather than the general cap above. For those claims, our total aggregate liability will not exceed [TO CONFIRM: super-cap multiple, for example three times] the total fees you actually paid to us for the service in the 12 months immediately preceding the event giving rise to the claim. If no fees were paid in that period, for example during a free trial, that cap is [TO CONFIRM: super-cap amount for accounts with no fees paid, for example USD 25,000]. This paragraph is the complete allocation of monetary liability for those claims. Section 9 preserves the substantive obligations we owe under the BAA and under HIPAA, and it does not override the caps in this Section.
Without limiting the disclaimers in Section 3 and Section 14, we are not liable for any claim arising from an output that was used, filed, submitted, signed, or relied on without the professional review required by Section 3.4, or from your failure to verify an output against the source records.
The limitations in this Section do not apply to your obligation to pay fees, to your indemnification obligations under Section 16, to either party's breach of Section 13, to your breach of Section 8 or Section 10, or to any liability that cannot be limited under applicable law. Claims relating to PHI, to the BAA, or to a security incident caused by us are not carved out of this Section. They stay subject to the cap stated above for those claims however they are characterized, including where they are also pleaded as a breach of Section 13. Some jurisdictions do not allow certain limitations, so parts of this Section may not apply to you.
These limitations reflect an allocation of risk between sophisticated business parties and are an essential basis of the bargain. The fees would be materially higher without them.
16. Indemnification
You will defend, indemnify, and hold harmless RadiusDocs and its officers, directors, employees, contractors, and agents from and against any third-party claim, demand, action, investigation, or proceeding, and all resulting damages, losses, liabilities, settlements, fines, penalties, and reasonable attorneys' fees and costs, arising out of or relating to:
- Customer Data, including any claim that you lacked authority, authorization, or a legal basis to upload or disclose a record.
- Your professional services, work product, advice, opinions, filings, examinations, reports, or billing, including any claim of malpractice, negligence, or professional misconduct.
- Your use of an output without the review and verification required by Section 3.
- Your breach or alleged breach of these Terms, including Sections 8 and 10.
- Your violation of any law, including HIPAA and state privacy law, or of any third party's rights.
- A privacy or security incident caused by your acts or omissions, including credential sharing or failure to deactivate a departed user.
We will give you prompt written notice of any claim, though a delay reduces your obligations only to the extent you are actually prejudiced. You will have control of the defense and settlement, except that you may not agree to any settlement that imposes liability, admits fault, or requires any non-monetary obligation of ours without our prior written consent, which will not be unreasonably withheld. We may participate with our own counsel at our own expense.
17. Term, Termination, and Effect on Data
17.1 Term
These Terms begin when you first accept them or first use the service and continue until all subscriptions and accounts are terminated.
17.2 Termination by you
You may cancel your subscription at any time under Section 6.5. Cancellation takes effect at the end of the current billing period.
17.3 Termination or suspension by us
We may suspend or terminate your access, in whole or in part, if you materially breach these Terms and do not cure the breach within 15 days of written notice; if fees remain unpaid after written notice; immediately if we reasonably believe your use presents a security, legal, or regulatory risk to the service, to us, or to other customers; or immediately if required by law. We may also discontinue the service entirely on 60 days' notice, in which case we will refund any prepaid fees covering the period after the discontinuation date.
17.4 Effect of termination on your data
On termination, your license to use the service ends and access to the application stops. For 30 days after termination, we will make Customer Data available for export on written request from an authorized administrator, unless we are prohibited from doing so by law or the account was terminated for unlawful conduct.
After that period, we will delete or return Customer Data as required by the BAA and by our retention schedule, including deletion from backups on our normal backup expiration cycle. Where the BAA specifies a different deletion or return process for PHI, the BAA controls. Export your files before you cancel. We are not obligated to retain Customer Data after the export window closes.
17.5 Survival
Sections 3, 7.2, 7.4, 7.5, 8, 9, 10, 11, 13, 14, 15, 16, 17.4, 17.5, 18, and 20 survive termination, along with any accrued payment obligations and any other provision that by its nature should survive.
18. Governing Law, Venue, and Dispute Resolution
These Terms are governed by the laws of the State of [TO CONFIRM: governing law state], without regard to its conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Before filing any formal action, the parties will try to resolve the dispute informally. The party raising the dispute will send a written notice describing it to legal@radiusdocs.ai or, for notices to you, to your account administrator. The parties will negotiate in good faith for 30 days from that notice.
If the dispute is not resolved in that period, it will be resolved by [TO CONFIRM: dispute resolution mechanism, for example binding arbitration administered by a named provider under its commercial rules, or litigation in court]. The exclusive venue is the state and federal courts located in [TO CONFIRM: county and state for venue], and each party consents to personal jurisdiction there and waives any objection based on inconvenient forum.
Each party waives any right to a jury trial to the extent permitted by law. Disputes will be resolved on an individual basis. Neither party may bring a claim as a plaintiff or class member in a class, collective, consolidated, or representative action. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information without first completing the process above.
Any claim arising out of or relating to these Terms must be brought within one year after the claim accrues, or it is permanently barred, except where a longer period is required by law.
19. Changes to These Terms
We may update these Terms. When we do, we will change the "Last updated" date at the top of this page. If a change is material, we will provide at least 30 days' advance notice by email to your account administrator or by a notice in the application before it takes effect.
Your continued use of the service after a change takes effect means you accept the updated Terms. If you do not accept them, stop using the service and cancel before the effective date. For a change that materially and adversely affects your rights during a prepaid annual term, the version in effect when you last renewed applies to you until your next renewal.
20. Contact
Questions about these Terms, requests for a Business Associate Agreement, and legal notices should go to:
- Legal and contracts: legal@radiusdocs.ai
- Privacy: privacy@radiusdocs.ai
- Account and technical support: support@radiusdocs.ai
[TO CONFIRM: legal entity name]
[TO CONFIRM: mailing address for legal notices]
Related pages: Privacy Policy, SMS Terms, and Security and HIPAA.
21. General Provisions
Entire agreement. These Terms, together with any order form, the BAA, and the policies referenced here, are the entire agreement between the parties on this subject and supersede all prior discussions and proposals. Any purchase order or vendor form terms you issue are of no effect.
Assignment. You may not assign these Terms without our prior written consent, except to a successor in connection with a merger, reorganization, or sale of all or substantially all of your assets, on written notice to us. We may assign these Terms to an affiliate or successor. Any other attempted assignment is void.
Severability and waiver. If any provision is held unenforceable, it will be modified to the minimum extent needed to make it enforceable, and the rest of these Terms will remain in effect. A failure to enforce a provision is not a waiver of it.
Force majeure. Neither party is liable for a delay or failure to perform, other than a payment obligation, caused by events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, utility or internet failures, and acts of government.
Independent contractors. The parties are independent contractors. These Terms create no partnership, joint venture, agency, or employment relationship.
No third-party beneficiaries. These Terms create no rights in any third party, including your clients and patients.
Notices. We may send notices to the email address on your account or post them in the application. You will send notices to legal@radiusdocs.ai and, where a physical address is required, to the address in Section 20.
Publicity. We will not use your name or logo in marketing without your prior written consent.
US export and sanctions. You represent that you are not located in, and will not use the service from, a country or region subject to US embargo, and that you are not on any US government restricted party list.